Find quick answers about our products, shipping, returns, and more.
Yuen Origin is rooted in its founder's own healing—years of stress, surgeries, and stubborn scalp issues pushed her to re-learn how to care for her body from the inside out. Every formula grew out of that journey. Everything is made in small batches, by hand, with herbs chosen for their real, traceable benefits. No mass production, no shortcuts—just thoughtful, slow-crafted care shaped by someone who’s lived the need for gentler rituals.
We use high-quality, natural medicinal plants known for their effectiveness. Each product page lists all ingredients. All of our products are free from sulfates, parabens, synthetic fragrances, and other harsh chemicals. 100% of our ingredients are plant-derived including the preservatives.
Yes, all our products are 100% cruelty-free, and all are vegan-friendly. We’re committed to ethical practices and never test on animals.
Our detailed product descriptions can guide you in making the right choice. Our herbal formula contains many varieties of medicinal herbs used in traditional Chinese medicine. It's best to test it behind your ears first before using on your skin if you may be allergic to some herbs. We are in the process of formulating a shampoo bar for sensitive skin.
Our classic Ten Origins Shampoo Bar is for oily and normal scalps. We are in the process of formulating a shampoo bar for dry, sensitive scalps. Stay tuned.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your order’s progress and estimated delivery time.
We will include trial samples in the products you buy from us for you to try before opening the products. We accept returns from any unopened product within 14 days of its purchase and any return shipping fee will be deducted from your final refund amount.
