Find quick answers about our products, shipping, returns, and more.
We formulate for long-term skin and scalp health—not quick cosmetic effects. Every product is designed to strengthen barrier function, restore balance, and support resilience over time, so visible improvements are sustained, not temporary. Rooted in the intelligence of traditional Chinese herbal formulations—trusted and refined for centuries—we translate time-tested botanical principles into modern, performance-driven care.
We use high-quality herbs used in traditional Chinese herbal formulas. Each product page lists all ingredients. All of our products are free from SLS, SLES, parabens, synthetic fragrances, artifical dyes and other harsh chemicals. 100% of our ingredients are herbal-based or naturally sourced including the preservatives.
Yes, all our products are 100% cruelty-free, and all bars are vegan-friendly. We’re committed to ethical practices and never test on animals.
Our detailed product descriptions can guide you in making the right choice. Our herbal formula contains many varieties of medicinal herbs used in traditional Chinese medicine. It's best to test it behind your ears first before using on your skin if you may be allergic to some herbs. We are in the process of formulating a shampoo bar for sensitive skin.
Our classic Ten Herbs Shampoo Bar is for oily and normal scalps. We are in the process of formulating a shampoo bar for dry, sensitive scalps. Stay tuned.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your order’s progress and estimated delivery time.
We will include trial samples in the products you buy from us for you to try before opening the products. We accept returns from any unopened product within 14 days of its purchase and any return shipping fee will be deducted from your final refund amount.
